Early December 2010 I noticed Woolworths promoting a Qantas Frequent Flyer Mastercard that would have replaced an existing Mastercard.

Applied online successfully and received a submission confirmation.

My credit file was accessed a couple of weeks later.

Waited a few more weeks and as there had been no contact from Woolworths I returned to the Woolworths Everyday Rewards website. There is no phone number to be found on the Woolworths Everyday Rewards website so Woolworths were emailed using the form on the Woolworths Everyday Rewards website .

On submission of this form a message was displayed that I should be contacted within 7 days.

A couple of weeks later another email message was sent to Woolworths using the online form at the Woolworths Everyday Rewards website and the same message was displayed that I should be contacted within 7 days.

A few weeks later a marketing email from Woolworths Everyday Rewards was received and this was replied to by myself asking what was going on with responses.

Again there was no response.

Around 4 months later there was another marketing email from Woolworths Everyday Rewards and this was replied to stating what my current feelings were regarding Woolworths Everyday Rewards.

An email response was sent to this email with a contact number to call Woolworths Everyday Rewards. Tried the first time and after speaking to some one and then being placed on hold for ages had to give up.

Sent them another email about this, no response and then sent another.

Finally got a phonecall from someone at Woolworths Everyday Rewards accusing me of not sending them the information they had requested by mail which was sent out by Woolworths to a non mailable address and has never been received or returned to Woolworths.

The attitude of this person from Woolworths Everyday Rewards who called, resolved in no uncertain terms the decision to not spend any further money with Woolworths, Big W, Dick Smith or Dan Murphy stores from here on.

The fact that it took over 4 months to find out what was going on was bad enough.

The fact that a personal letter was sent out to a non mailable address by Woolworths Everyday Rewards makes the situation worse.

The fact that this letter is still unaccounted for makes the situation even worse.

The fact that the person from Woolworths Everyday Rewards who finally called would only talk about what they thought the problem was and not ask or talk about what the customers problem actually was, cemented the fact that Woolworths Everyday Rewards and the organisations they are attempting to market will never receive another cent of custom where ever I can decide, even if alternatives actually cost more.

From experience I recommend that anyone looking for a credit card carefully consider all other options to the Woolworths Everyday Rewards Credit Card.

A great deal is worthless if the product is no good or if there is no service when you need help.

I emailed Woolworths Everyday Rewards following this and asked them to cancel my non credit card Woolworths Everyday Rewards card and also cancel emailing me with the marketing emails all the time. the response was that they could not do this by email due to security reasons and that I needed to phone them again select option 1 then option ? then option ? then wait for someone to talk...

Instead I logged into the Woolworths Everyday Rewards site and clicked cancel my card button.

Following this a message was displayed that this request cannot be completed at this time.

Tried logging into the Woolworths Everyday Rewards site the next day and the message was;

Error
You are not authorised to access the requested page.

A few days later this is still the same which is great.

Here is a series of actual events which really sums up Woolworths in my experience.

An actual supplier Pty Ltd business in Australia with an ACN and ABN is asked by customer Woolworths to sell customer Woolworths one of the supplier Pty Ltd business's products.

Woolworths as the customer asked the Pty Ltd business as the supplier to provide them with a copy of the Pty Ltd business's bank statement.

• This bank statement could not be a photocopy
• This bank statement could not be a reprint
• This bank statement could not be a scanned copy
• This bank statement had to be an original
• This bank statement original could not be returned to the Pty Ltd Business as it had to be retained by customer Woolworths for ever!

So staying with the original Mastercard and Amex now and really committed to going out of my way to avoid Woolworths, Big W, Dick Smith or Dan Murphy stores from here on.

Someone else has had problems obtaining a reply or explanation from Woolworths Everyday Rewards.

Oh just before I threw out my Woolworths Everyday Rewards Card I purchased fuel from the Woolworths Caltex on Old Windsor Road at Parklea. The Woolworths Everyday Rewards Card was scanned at the checkout and I was told there was nothing on the card so no discount. A few days later I logged in to cancel my account and noticed there was more than 5000 points available. Not as bad as these peoples experience but along the same lines as this happened to me previously as well. And More